In Response to the COVID-19
Refining the "new normal" at our little clinic these last several days, with curbside services and trying to be there for our clients as much as humanly possible.
Firstly, the grace and patience of our clientele has been a wondrous sight to behold as we all navigate uncharted waters together, can't say it enough, thank you from the bottom of our hearts. It's hard to overemphasize just how much it means to these staff members to continue to feel the love whilst taking care of these creatures, it's what keeps us coming to work in the midst of these frightening times.
Secondly, we're doing our best. We're down several key staff members and making adjustments as we go to try and preserve those that remain at the ready. We're scheduling differently and adjusting the range of services we can offer, with the goal to be here for the long haul while the pandemic plays out. Reach out as you normally would, we're here to guide you through the process of how best to meet your veterinary needs.
Thirdly, stay tuned for more updates in the coming days, with new service platforms in the works and strategies to help us all get through these times we find ourselves in.
Wishing all of you good health and prosperity,
The Team at Casco Bay Vet
Day 3 of our new reality:
What we're learning as we navigate these early days of life with Covid-19 is that there will be no easy answers, no easy decisions. Like the rest of the business community, we are adapting and adjusting in real time, with the goal remaining to be here in both the short and long term to help meet your furry friends' medical needs.
The unmistakable reality in our world is that we have, by default, an awful lot of close contact with you, our clients. And while that usually is one of the best parts of this job, in these strange days, it's become apparent that it will make it nearly impossible to achieve our top priority, which is health and safety for all involved. "Social Distancing" in the clinic setting has proven near impossible to achieve.
As such, BEGINNING IMMEDIATELY, we will follow suite with many of the other leaders in our profession and begin the practice of "curbside" admissions for pet visits to the hospital. We will strive to triage your needs via phone when you first call with concerns, anticipate your arrival (please call us from the car at 761-8033), and handle pet admissions/discharges outside of the actual facility, limiting your exposure to our varied team members, and limiting ours to the general public. We will handle many of the usual aspects of a visit, such as case discussions and payment for services, via telephonic means. We are also actively exploring telemedicine options to further facilitate our communications, stay tuned for more on that in the coming days.
We realize this is a departure from the normal routines we all have taken for granted all these many years, and we all hope to be able to return to "normal" once this pandemic has subsided. Know that we treat each and every one of these patients as though they were our own, there will be no changes to our standards of care and approach to treating disease, and we will strive to make this as seamless as possible for all involved.
We hope that by instituting these additional safeguards, we will be better positioned to continue to serve your needs when your pets are not feeling their best. Each case we see will be given its own triage and assessment, and we hope to be able to provide a near-normal level of service in both the medical and surgical arenas.
As we've rolled out these new guidelines and protocols, it's been truly moving to hear how understanding and cooperative you all have been, and we really appreciate the good vibes you've shared. We are all in this together, and it shows.